Sutton Place
Community Frequently Asked Questions
Sutton Place Condominiums
Amenity Access
• I need to order a new gate remote.
To request an access remote, please click the following link to request your access device: http://www.gmiusaaccess.com/amenity-request/?prop=dspc
• Who do I contact to troubleshoot my gate remote?
Please submit a Request on TownSq or email DFWamenity@goodwintx.com
Architectural
• What types of exterior modifications can I make to my condominium without requiring the approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural review form, located under Tools > Architectural Review.
• What’s the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Board of Directors. The Board of Directors reviews each submission to determine whether the request is in compliance with the association’s architectural guidelines. A response may take up to 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not heard from the Community Manager or Board of Directors within 30 days from the date of submission, please submit a request via TownSq.
Board Meetings
• How do I find out when the next Board meeting takes place?
Board meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• I need to report a maintenance issue in a common area.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible, where applicable. You will be able to track the status of your request via TownSq.
• What is the trash/waste pick-up schedule for my community?
Dumpsters are picked up two days a week.
• What is the bulk pick-up schedule for my community?
You must make arrangements to remove bulk items from the property. No dumping is allowed.
• How do I get electric/gas/water/trash service?
For electric service owners must contact a service provider of their choosing. Water is covered in your monthly assessments to the Association.
• How do I get a mailbox key?
Please contact your local United States Postal Service for instructions on obtaining your mailbox key or contact a locksmith if your home was purchased as a resale.
Compliance
• I just received a violation notice. Who can I talk to about it?
Covenant violation–related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
• I need to report an issue with a neighbor’s home.
Please submit a request via TownSq and include a picture and as much detail as possible, where applicable.
• When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-monthly basis. Spot inspections are also completed.
• Is there a list of do’s and don’ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community” field at the top right corner of the webpage.
Contacts
• Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
• TownSq App: Submit a request via our web and mobile application.
• Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM, at 1-855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• Compliance Team: Covenant violation–related inquiries can be directed to compliance@goodwintx.com.
• How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board meeting or by submitting a request via TownSq.
Documents
• Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on TownSq under Tools > Documents > Governing Documents.
Financial
• What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Payment
(DSPC) – Sutton Place Condominium
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq Website or App (www.townsq.io)
From the web:
Log in to TownSq at https://app.townsq.io/login.
From the top of your home page feed, select the account you’d like to make a payment on.
Click “Make a Payment” to choose from options including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “Make a Payment” to choose from options including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service
If you use a bill payment service, please update the payee name and address to the PO Box listed above. Be sure to include your account number and association code (DSPC) in the memo section.
• Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
• What is my property code?
Your property code is DSPC.
• What is the Management ID?
6587
• When is my assessment due?
Payments are due on the 1st day of every month.
• Are there any fees associated with online payments?
Credit card payments include a $1.50 convenience fee plus 3.5% of the total payment amount. E-check payments include a $1.50 convenience fee.
• Why does my account show a negative number?
A negative number means that you have a credit balance.
• I received a letter about a past-due assessment. Who can I talk to about these fees?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com.
• How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
• How do I cancel my Western Alliance auto-draft?
To update existing Western Alliance recurring payments, click here.
• What is my assessment paying for?
Your assessment pays for the operating expenses of the association, including utilities, road maintenance, landscaping, amenity maintenance, insurance, and more.
• Where can I find my account number?
You can find your account number on your billing statement or coupon book. If you cannot locate it, contact our Resident Care team at 855-289-6007.
Insurance
• My lender is asking for a copy of the association’s insurance. Where do I get this?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com, or submit a request through TownSq.
Owner Information
• How do I update my contact or mailing address?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com, or submit a request through TownSq.
Resales
• How do I get a lender questionnaire completed?
Order through the Goodwin website at www.goodwintx.com.
• How much does a lender questionnaire cost?
Visit www.goodwintx.com for current pricing.
• Where do I obtain a resale certificate?
Order through the Goodwin website at www.goodwintx.com.
• I’m a lender and need a statement. Is there a charge?
Statements can be ordered through www.goodwintx.com.
TownSq
• What is TownSq?
TownSq is an all-in-one mobile app that helps you connect, collaborate, and stay informed about your community. With TownSq you can:
• Communicate with neighbors, managers, and board members
• Manage your account and pay online
• View news and events
• Submit service requests
• Participate in polls
• Access forms and documents
• How do I register for TownSq?
Visit https://app.townsq.io/ais/sign-up
Enter your account number and ZIP code.
Provide your email and create a password.
• I’m getting an error when I try to register.
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.
• How do I change my email preferences?
Log in to TownSq, click your name in the top right corner, and select “Edit Profile.”
• How do I submit a request in TownSq?
Log in and click “Requests” on the left-hand menu.
• I forgot my TownSq password.
Visit https://app.townsq.io/user-recovery to reset your password.
Updated January 10, 2026